What services does ConnectUs AI provide?

We provide tailored services supported by AI that help businesses grow and operate efficiently. The details are outlined here: https://cai-packages.connectus-marketing.com

Are there service level commitments? How does ConnectUs ensure service quality and address performance issues?

Absolutely! We have specific Service Level Agreements (SLAs) to maintain high-quality service, timely execution, and reliable performance.During the campaign period, ConnectUs AI and the client will conduct regular quality checks via video conference to evaluate performance and ensure adherence to agreed service levels. Both parties will agree in writing on reasonable remedies, provided the issues are properly documented and verified.

Do you offer any guarantees for your services?

We stand by our work! Specific warranties related to service quality and performance are detailed in the agreement.

How much do your services cost?

Pricing depends on the package or custom services you choose. All costs, including any one-time fees or recurring charges, are clearly detailed in the agreement and invoice.

Why do you require pre-payment for your services?

Payment processing whether via credit card or wire transfer can take up to 15 business days. Pre-payment helps ensure that we get the team and providers gets paid on time, ensuring no service disruptions.

What are the service packages?

You can choose from flexible service packages tailored to your business needs. The details are outlined here https://cai-packages.connectus-marketing.com

What if I want to upgrade my service package?

We love seeing your business grow! If you need to upgrade your service package, just let us know at least 10 business days before the campaign period starts, so we can make sure we have the right team ready to support your additional needs. We’ll handle the adjustments smoothly so there’s no disruption to your operations!

What happens to any unused hours in my package?

Unused hours can’t be carried over to the next month or refunded since our team’s availability is scheduled in advance. To maximize your package, we recommend planning tasks ahead—but if you need adjustments for the next cycle, just give us a heads-up, and we’ll see what we can do!

What if I have multiple businesses? Can 1 package be applicable to all of my businesses?

Fot better budget and tracking of tasks, it would be best to have one package for every business. We can dedicate 80 hours per month per business. That's like having someone work for each business an average of 4 hrs a day in 20 working days.

Does the package quote include VOIP and phone numbers?

No, this is a separate cost.

How long does the agreement last?

Our contracts start month-to-month with no long-term commitment. If things go well (which we strive for!), you can renew for quarterly, semi-annual, or annual terms—and enjoy savings based on your chosen duration.

Can the contract be renewed?

Yes! If we’re both happy with the partnership, we can renew the agreement based on the outlined renewal process.

Can we make changes to the contract later?

Any modifications need to be agreed upon in writing and signed by both parties. We’re flexible, but everything should be documented properly!

What if we need to end the contract early?

We get it—sometimes things change, but we need a thirty (30) calendar day notice before end of contract.

Long term contracts which let you enjoy lower fees will be pro-rated to the monthly package rates.

How can we make payments?

Once you have chosen a package, our Accounting Department will send you an invoice where you enter your credit card details.

What happens if we miss a payment?

We totally get that things happen! If a payment is late, a 1% late fee of the outstanding balance per month and interest will accrue from the original due date until it's fully settled. Until payment is received, services will be temporarily paused—but don’t worry, once everything’s squared away, we’ll get right back on track!

When should I expect the invoice? When is the invoice due?

Invoices are to be issued ten (10) calendar days before the campaign period

Invoices are to be settled on or before eight (8) calendar days before the campaign period

How do we get started?

To get started, simply select the package that best fits your needs, and we'll begin onboaring you as a client.

Proceed with the payment to secure your best-fit team members.

To ensure a seamless start, we’ll finalize the Project Sheet that contains the list of tasks in a virtual meeting with you.

This process should be completed on or before the 19th of the month before the next campaign period begins.

What are your regular working hours?

Our regular working hours are Monday to Friday 10AM-6PM Eastern Standard Time. There are instances that our virtual assistants adjust to the business hours of where the clients are located.

How long is the turn around time for the projects we request?

Turnaround time depends on the project scope and agreed timeline. You will have access to the project sheet, allowing both parties to track tasks, hours, and progress. Monthly discussions are conducted to review projections, and any needed adjustments will be communicated via email. The project coordinator will then consolidate and document the updates in the project sheet to ensure all changes are properly accommodated.

How will we receive the deliverables?

Depending on the service, we’ll deliver them through email, shared platforms, or any other agreed method that works best for both of us.

What happens if there’s a disagreement?

We always aim for smooth sailing, but in case of disputes, we follow an escalation process—starting with discussions and, if needed, formal mediation or arbitration.

What’s expected from us as clients?

Your role is just as important as ours! We’ll need you to provide necessary information, access, and timely feedback so we can deliver the best results.

How does ConnectUs AI protect our confidential information?

We take confidentiality very seriously—your sensitive data stays protected and won’t be shared with third parties unless legally required.

What happens to our files if we stop working together?

We ensure a proper knowledge transfer process before parting ways. All relevant project files, reports, and documentation will be handed over to help with your ongoing operations. This is one of the reasons why we need a thirty (30) calendar day notice before end of contract.

What security measures do you have in place for our data?

We comply with data protection laws and have strict in-house security protocols to safeguard client information. Your data won't be shared without your permission.

CAI Platform

1. Choose a package: Essential, Growth or Premium

2. Select your billing preference: Monthly or Quarterly

3. Click purchase, add to cart, and review your selected package.

4. Proceed to checkout, fill out your details, and process your payment.

Social Media & Email Marketing - Account Setup

1. Choose a package: Facebook, Instagram or LinkedIn Business Page

2. Select your billing preference: Monthly or Quarterly

3. Click purchase, add to cart, and review your selected package(s).

4. Proceed to checkout, fill out your details, and process your payment.

If you need support in managing your business social media pages, browse our Account Management packages.

Social Media & Email Marketing - Account Management

1. Choose a package: Brand Builder or Brand Accelerator.

2. Select your billing preference: Monthly or Quarterly

3. Click purchase, add to cart, and review your selected package.

4. Proceed to checkout, fill out your details, and process your payment.

If you do not have existing Facebook, Instagram, or LinkedIn Business pages, browse our Account Setup packages.

Bookkeeping Setup

1. Choose a package: Basic, Standard or Advanced

2. Select your billing preference: Monthly or Quarterly

3. Click purchase, add to cart, and review your selected package.

4. Proceed to checkout, fill out your details, and process your payment.

If you need support with recording transactions, managing accounts, reconciling bank statements, and updating ledgers, browse our Bookkeeping Management packages.

Bookkeeping Management

1. Choose a package: Essential Bookkeeping or Premium Bookkeeping

2. Select your billing preference: Monthly or Quarterly

3. Click purchase, add to cart, and review your selected package.

4. Proceed to checkout, fill out your details, and process your payment.

If you do not have an existing bookkeeping system, start with our Bookkeeping Setup packages.

Loading...

Manila - New York - Madrid

US +1 646-827-2300

Company

Business Partnership

© 2025 ConnectUs AI, All Rights Reserved

ConnectUs Marketing Solutions

Copyright © 2024 | All Rights Reserved

Automate, Manage & Delegate

All-in-One Platform & Expert Virtual Assistants

Company

Legal

© 2024 ConnectUs Marketing Solutions All Rights Reserved