Effective Date: November 2024

INTRODUCTION

This Privacy Policy outlines how ConnectUs AI (“CAI” “we,” “us,” or “our”) collect, use, store, and protect your personal information.
By using our website and services, you agree to the collection and use of information in accordance with this policy.

COLLECTION OF INFORMATION

To access certain areas of our website, fulfill your requests, communicate with you, or provide specific services, we may ask you to provide certain information, including personal details.

Information collected automatically

When you visit and interact with our website, we may use cookies, pixels, and other similar technologies to automatically collect certain information from your browser and/or device.

The specific types of information we may collect include:

Browser and device information: Internet Protocol (IP) address, unique identifier(s), location, and other information about your browser, device, and operating system.

Usage information: interactions with the website, such as visit dates and times, pages viewed, time spent on each page,
the domain name used, and other click-stream or usage data.

We may also use cookies or similar technologies to gather information about your behavior on the website (e.g., navigation patterns, keystrokes, interaction with web forms) and the actions you take upon receiving an SMS, call, and/or email from us.

Analytics

We use Google Analytics to analyze user interactions on our website. To learn more about Google Analytics’ information handling practices
and how you can control the use of information sent to Google, please visit here. If you wish to prevent your information from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at here.

Combination of information

We may combine the personal information that we receive from and about you, including information you provide to us,
and information we automatically collect through our website. Where applicable, we will use, disclose, and protect the combined information as described in this Privacy Policy.

USE OF PERSONAL INFORMATION

We use the personal information we collect for the following purposes:

Service Provision: Operating, improving, maintaining, and supporting the services.

Communication: Contacting users for administrative purposes, responding to inquiries, and sharing important updates.

Marketing: Sending promotional emails about products or services, with options to manage preferences (see “Privacy Preferences” below).

Customization: Personalizing content and user experience based on individual needs.

Research and Analytics: Analyzing trends and preferences to enhance services, customer support, and develop new features.

Security and Fraud Prevention: Monitoring systems, detecting and addressing fraudulent or unlawful activities.

Legal Compliance: Adhering to laws and responding to legitimate governmental requests.

Business Operations: Managing general business functions, transactions, and sales processes.

DISCLOSURES OF PERSONAL INFORMATION

We do not share your phone number or opt-in consent with third parties unless we’ve received your express written consent to do so.

However, we do need to share it in some circumstances. These may be to provide you services (e.g., to route a call or send an email),
or when necessary for our suppliers to provide services to us, or for another reason listed here.

We will not sell any of your Personal Information for monetary compensation.

PRIVACY PREFERENCES

We respect your privacy and provide you with the ability to make certain choices about how we use your personal information, as described below.

Email Communications: When you provide us with your email address, we may send you marketing communications and updates.
The email frequency varies. Your consent to receive emails from us is not a condition of purchase of any ConnectUs AI product or service. We do not share your email address or any consent you provide to us to contact you with third parties for marketing purposes. You can opt-out at any time by clicking the unsubscribe link in any email you receive from us or by contacting [email protected].

SMS Text Messaging and Phone Calls: When you provide us with a telephone number, we may contact you by SMS text message or phone call. The message and call frequency varies. Message and data rates may apply. Our phone calls may be auto-dialed and/or involve the use of an AI system. Your consent to receiving text messages or phone calls from us is not a condition of purchase of any ConnectUs AI product or service. We do not share your email address or any consent you provide to us to contact you with third parties for marketing purposes. For assistance, text HELP to +1 646-760-7229 or reply STOP to unsubscribe at any time.

Note: Even if you opt-out of receiving marketing and promotional communications from us, you may still receive important non-marketing or transactional messages, including messages about your account and responses to your inquiries/requests.

DATA SECURITY

We adopt and uphold appropriate administrative, organizational, and technical security measures to safeguard the personal information we manage.

However, no transmission or storage system can be entirely secure. Consequently, we cannot ensure the absolute security of your personal information. Nonetheless, we have protocols to address security incidents and breaches, and we will notify you and any relevant regulatory authority if legally obligated to do so.

INFORMATION RETENTION

We will retain your personal information for as long as necessary to achieve the purposes outlined in this Privacy Policy, including fulfilling legal or reporting obligations, unless a longer retention period is mandated or permitted by law.

When determining the appropriate retention period, we take into account the amount, nature, and sensitivity of the personal information; the potential risks of unauthorized use or disclosure; the purposes for processing the information; whether those purposes can be achieved through alternative means; and the relevant legal requirements.

When determining the appropriate retention period, we take into account the amount, nature, and sensitivity of the personal information;
the potential risks of unauthorized use or disclosure; the purposes for processing the information; whether those purposes can be achieved through alternative means; and the relevant legal requirements.

If information is de-identified, we will store and utilize it in its de-identified state, refraining from any attempts to re-identify it unless required or allowed by law.

CHANGES TO PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our products, services, customer feedback, or applicable laws.

The "Last Updated" date at the top of this page shows when the Privacy Policy was last revised. If we make any changes, we will update this date, and for significant changes, we will provide additional notice.

Unless stated otherwise, the latest version of this Privacy Policy applies to all personal information we manage. We encourage you to review it periodically to stay informed about our privacy practices.